A Portrait of a Villa Employee–Standards of Excellence
Spirit of Unity / Teamwork
As a Villa employee, I…
  • am willing to assist any co-worker when needed
  • am loyal and supportive to co-workers
  • offer assistance to orient / include new employees
  • am flexible in response to a change in work assignment
  • participate in team meetings
  • am inclusive and value the contributions of all
  • include those who will be affected by a decision in the decision making process itself
Spirit of Hospitality / Relationship Building
As a Villa employee, I…
  • greet each person I meet
  • welcome new residents, families, and co-workers and introduce myself
  • am courteous and friendly
  • recognize and celebrate the diverse gifts in others
  • build positive relationships throughout the Villa Community
Responsibility / Stewardship / Sense of Ownership
As a Villa employee, I…
  • believe that I am responsible for the Villa’s reputation
  • understand and perform the responsibilities of my job
  • report all concerns involving the health, safety, and well being of residents and co-workers
  • attend and participate in in-services
  • am open and willing to learn new ideas / approaches to my job
As a Villa employee, I…
  • recognize the dignity and value of each person
  • strive to appreciate, embrace and celebrate the rich diversity of persons in our Villa community
  • speak to others in a kind manner
  • speak positively about residents and co-workers who are different from myself
  • am honest and courteous in interactions with others
  • respond to direction with emotional control; give direction with emotional control
  • maintain privacy and confidentiality in personal matters
  • always knock on the door before entering a room
  • treat the property of others carefully and responsibly
As a Villa employee, I…
  • listen attentively to others and respond respectfully
  • share important information with co-workers and with residents and families as appropriate
  • address concerns with the appropriate persons in a timely manner and am willing to work together to resolve the concerns
Compassionate Care / Service
As a Villa employee, I…
  • answer all residents' call bells for assistance in a timely manner
  • avoid saying: “It is not my job.” When unable to meet a request, I am responsible for finding someone who can meet the request
  • show respect and kindness to a resident’s family members
  • give residents and families priority by stopping what I am doing in order to listen and respond to their needs
  • always ask: “Is there anything else I can do for you?” before leaving a resident's room
  • take time to talk to residents and families
  • give timely feedback to persons who express concerns
  • foster a healing environment within the Villa community

The Maxims of the Sisters of Saint Joseph are short sayings of wisdom given to our first sisters but meant for all persons who aspire to make a difference in the world:

Have good intentions in whatever you do, but always mind your ego!

—SSJ Maxim 83